Notation based on the Act on Specified Commercial Transactions
| Name of Sales Company | Schmalz Corporation |
| Address | 3001-7 Otanamachi, Tsuzuki-ku, Yokohama, Kanagawa 224-0027, Japan |
| Telephone number | 045-565-5150 Office hours: 9:00-18:00 (except Saturdays, Sundays, and holidays) |
| E-mail address | schmalz@schmalz.co.jp |
| Chief Administrative Officer | Arne Gaedtgens |
| Additional fees such as additional handling charges | ・Free shipping all over Japan ・Shipping is limited to Japan. We do not ship overseas. ・Bank transfer fees will be charged for bank transfer purchases. ・As part of our renewal campaign until the end of December 2024, we will accept orders placed through our online store free of charge. |
| Exchange and Return (Refund Policy) | We will replace or repair any defective product within 7 business days of receipt. In case of initial defects or incorrectly shipped items, please contact us by phone or e-mail within 7 business days. We will ship the defective item(s) freight collect. We do not accept returns or exchanges for any reason other than the initial defect. |
| Time of delivery | For bank transfer (prepayment), credit card, and convenience store payment (prepayment): After confirming payment, we usually ship within 2 to 3 business days for items in stock in Japan, and usually within 15 to 25 business days for items not in stock in Japan. Bank transfer (deferred payment): After we confirm your order, the order will be shipped within 2 to 3 business days if the product is in stock in Japan, or within 15 to 25 business days if the product is not in stock in Japan. For items in stock in Japan, same-day shipping is available for orders placed before 3:00 p.m. We will notify you by fax or e-mail if there will be a delay for any reason, such as inclement weather, delivery company reasons, etc. |
| Accepted payment methods | ・Credit cards: JCB, Mastercard, Visa, American Express, Discover, Diners Club, and China UnionPay are accepted. ・Convenience store payment: FamilyMart, Lawson, MiniStop, and Seicomart are accepted. ・Bank transfer (prepayment): We will ship your order after confirming the transfer of funds. ・Bank transfer (deferred payment): Available only for corporate customers. A separate contract is required. |
| Payment Period | ・Credit cards: Payment is confirmed at the time the order is placed. ・Convenience store payment: Payment must be made within 10 days after the order is placed. If payment is not confirmed after 10 days, our representative will contact you. ・Bank transfer (prepayment): Please transfer the money in cash within 10 days after the order is placed. If payment is not confirmed after 10 days, our representative will contact you. ・Bank transfer (deferred payment): Please transfer the funds in cash within 30 days from your company's closing date after receiving the goods. |
| Selling price | The prices listed on our website are regular prices (tax not included). You can check the price in your cart after logging in. Consumption tax is not included. |